Customer Success

Insight Driven Customer Success

We've helped marketers launch and grow thousands of Gaggles that are having a measurable impact.

When you partner with GaggleAMP you get much more than just an awesome solution to boost your marketing results. The GaggleAMP Customer Success Team uses a process developed over the past 10 years to review where you are and develop a custom strategy to ensure you get the best start possible.

 

Continuous learning is also vital to the success of any program. We don't just send you on your way once your program is launched. Our Customer Success experts provide ongoing coaching using internal benchmarks to see where you are succeeding and highlight opportunities for improvement.

Getting the Right Start

Review
How can you know where you should go without knowing where you are first? That’s why our first step with you is to conduct an analysis to get a clear picture of who in your company is currently active on social media and what they’re saying.

Rollout Plan
After we know your current state, we’ll begin to strategize the best approach to a trial based on your goals, the different types of employees within your organization and any opportunities we identify in our initial analysis.

Guided Trial
We’ll be with you every step of the way throughout your trial. From training, to sending invites, to mid-way checkups, we are there to ensure you get the most out of your trial period.

Package Selection
Selling you as many seats as possible isn’t our game. Once your trial has ended, we’ll take a realistic look at how many users participated, how many you could potentially engage in the future and suggest a plan that makes the most sense for you.

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Ensuring Continual Success

Insight Driven Performance Benchmarking

Once you’re up and running, you won’t get the standard “How’s your Gaggle doing” type review calls with us. We’ll benchmark you against similar companies to provide a data-driven view of where you are and where you could be.

Strategy Alignment

We make regular strategy suggestions based our internal data and client best practices to ensure the program is aligned with your evolving goals.

Ongoing Support & Coaching

As your business and goals change we’ll change with you. You’ll get much more than the standard review calls. From upcoming events to new product launches, we’ll provide the ongoing coaching and support you need to ensure your continued success.

Case Studies

Read real success stories from GaggleAMP Customers

Send Grid Case Study

Increased social reach by 3x

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Carbon Black Case Study

100% increase in social engagement

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Informatica Case Study (1)

One million social impressions in 48hrs

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